Certwo CTI
Telephony Integration App
By CertwoChat & Web Conferencing
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €50 per user per month
- Listed since
- 2024
About Certwo CTI
CERTWO CTI centralizes CRM communications within Salesforce.
Streamline customer communication with our powerful CTI solution, seamlessly integrating WhatsApp and telephony within Salesforce. Enhance agent productivity with click-to-dial, call routing, power dialer, and call supervision features. Improve customer experience and boost sales efficiency today!
Highlights
- Telephony Integration: Handle incoming/outgoing calls from within Salesforce.
- Click-to-Call Support: Enables users to make calls directly from their CRM interface with a single click.
- Salesforce Omni-Channel Routing: Integrates call routing with Salesforce's Omni-Channel capabilities for streamlined customer support.
- Power Dialer: Automates outbound calling for sales and marketing, improving efficiency and productivity.
- Call Recording: Allows recording of calls for quality assurance, training, or legal compliance.
- Phone Numbers Management: Manages provisioning, activation, and assignment of phone numbers within the system.
- Call Metrics: Offers detailed analytics and metrics for calls to assess performance and outcomes.
Screenshots
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Pricing
Paid, from €50 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Monthly Plan | €50 per user | Monthly |
| Yearly Plan | €600 per user | Yearly |
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 12, 2024
- Industries
- Horizontal Product
- Languages
- English
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