link|that Cube
CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
By YouCon GmbHTelephony
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From €19 per user per month
- Listed since
- 2014
About link|that Cube
CTI - Telephony - Call Center - On Premise - Cloud - Reporting - Analytics
The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately.
Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it.
The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.
Highlights
- Features: customer identification | screen popup | AI transcripts | live keyword spotting | click-to-call | screen & call transfer | ticket/note transfer | conference/ consultation calls | presence sync | work modes | IVR | routing | reporting | AI KPIs
- Connects: Salesforce cloud solutions | SAP CRM, C4C | Microsoft Dynamics 365 | Microsoft Skype for Business | Avaya | Alcatel-Lucent | Cisco | Unify/Siemens/Atos | Sinch | cloud telephony systems | VoIP | analogue phone systems | ticketing | WFM systems
- Supports: TAPI | JTAPI | ANI | DNIS| CSTA | REST | WEB SERVICES | SOAP | WCF | XML | RDF | RSS | server-to-server | client-to-server | on premise | public/ private cloud | Citrix | can be virtualized
Screenshots and videos
Video 1 of 12
Pricing
Paid, from €19 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | €19 per user | Monthly | 30 days |
The publisher offers discounts.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 30, 2023
- Languages
- English
- French
- German
- Chinese (Taiwan)
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