Jabra for Salesforce

The Jabra for Salesforce app is a companion app to unleash the full power of Jabra headsets, which offer industry-leading microphones, noise cancellation and comfort. With the app installed, Salesforce users can also:

1) Control voice calls in Salesforce using their Jabra device, (also known as Remote call control). This leads to fewer dropped calls, reduced average handling time, less agent time out of queue, and generally simpler call handling which enables agents to focus on the call itself.

2) Receive hints during voice calls via a live widget on how to improve the quality of their conversation. The Jabra headset uses sensors to provide insight on the agent’s surroundings whether working from a controlled office environment or remotely.

Please note that app features available depend on the specific Jabra headset model used and requires Amazon Connect integrated as telephony platform. For full details on this and system requirements, see the Admin Guide available below, reach out to your Jabra representative or contact Jabra sales for more information.