GoContact CTI Plugin for Salesforce

Salesforce Lightning Omnichannel Salesforce integration for all communication channels. GoContact has all the channels you need natively integrated: Voice, Tickets, Webchat and Social Networks

Integration with External Telephone System Total integration with any existing call Centre at clients premises or GoContact.

Competitive calling cost with free Inbound Competitive prices for national and international calls with free inbound and GoContact integration with Salesforce.

Fixed and Mobile DDIs Possibility of using Fixed or Mobile DDIs in your calls.

Reporting and Call Scripts Real-time business insights and flexible, comprehensive construction of service model.

Quality module with recording Integrated employee assessment with recording option.

Power and predictive dialler Power and Predictive diallers with automatic call recycling that increases conversion rates.

Automatic IVR Campaigns IVR campaigns allow to make calls to customers without requiring agents.

Single Support Center From telecom to operation and reporting, everything is combined in a single support system.