SmartDialog for sending & receiving SMS

SmartDialog is a new generation service platform (SaaS) that enables intelligent digital communications centrally across SMS and various instant messaging channels globally. SmartDialog allows you to synchronise contacts, send and receive messages and manage smart chats via an easy-to-use web management tool or modern API interface.

With SmartDialog and the Salesforce connector, you can build effective, personal and reachable customer communication dialogues by sending and receiving text messages in Finland and around the world directly from Salesforce.

The solution supports alphanumeric sender name (e.g. CompanyOy) in 1-way messaging. The 2-way messaging can be used with long virtual numbers (longcode, +358451234567) or short message numbers (shortcode, 18XXX). You get access to services and numbers on a turnkey basis.

For installation and commissioning of the connector, you can get the help documentation (SmartDialog.-Salesforce -connector Configuration Guide) from us. A Salesforce administrator (“admin”) level person can configure the package for their use. Message sending and receiving can be configured by Salesforce administrators.