Salesforce Critical Incident Management Customizations Package
By Salesforce LabsAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2023
About Salesforce Critical Incident Management Customizations Package
Adopt the customizations of Salesforce’s very own Critical Incident Center.
Follow in the footsteps of Salesforce's very own Critical Incident Center by adopting their incident management special sauce available as part of this package.
Deliver customer trust and resolve incidents quickly by leveraging our Critical Incident Center customizations on incident page layouts, lightning web components, and custom fields. All of these customizations are available out-of-the-box as part of this package.
Please enable Customer Service Incident Management in Setup before attempting to install this package.
Highlights
- Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout
- Auto-calculate incident, problem, and change request duration with custom fields
- Track the number of cases related to the incident with a custom attached case count field
- View all open and closed incidents while on an incident page layout with the incident list view component
Screenshots
Pricing
Free.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 9, 2023
- Languages
- English
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