Messaging Studio by 1440
Add BYOC Channels Instagram, TikTok, and RCS
By 1440, Inc.Agent Productivity
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- From $500 per company per month
- Listed since
- 2024
About Messaging Studio by 1440
Drive revenue with AI-powered messaging for Instagram, TikTok, and RCS.
Messaging Studio by 1440 extends Salesforce Digital Engagement with BYOC messaging for Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk—alongside native channels like SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE, and web chat.
It connects every customer message, comment, and notification directly into Salesforce Digital Engagement, giving agents a single inbox to manage all conversations across marketing, sales, and service.
Powered by Einstein and Agentforce AI, Messaging Studio automatically generates replies, suggests next best actions, deflects routine questions, and routes messages intelligently using Salesforce Omni-Channel. Teams work faster and smarter, responding in real time while keeping customers engaged through ongoing, personalized conversations that drive loyalty and revenue. Every interaction is tracked in Salesforce for full visibility into performance, sales attribution, and customer satisfaction.
Highlights
- BYOC Messaging Expansion: Add Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk to Salesforce Digital Engagement.
- Built on top of Salesforce: 1440 natively extends the power of the platform via our APIs to empower you to reach your customers where
- AI-Powered Conversations: Use Einstein and Agentforce AI to personalize replies, deflect routine questions, and accelerate response times.
- Conversational Commerce: Turn messages into measurable sales with in-chat transactions, upsells, and payments.
- Omni-Channel Routing: Route, queue, and supervise all conversations with Salesforce Omni-Channel for consistent CX.
- Unified Inbox: Manage every customer message and notification in one place—across service, sales, and marketing.
- Analytics & Attribution: Track engagement, CSAT, and revenue from every conversation inside Salesforce.
- Multilingual Messaging: Add Translation Studio by 1440 for real-time translation in 100+ languages—right inside the chat thread.
- Mobile-Ready Agents: Empower retail, field service, and clienteling teams with messaging on the go with the 1440 Mobile App.
Screenshots
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Pricing
Paid, from $500 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Bring Your Own Channel (BYOC) Pricing | $500 per company | Monthly |
Includes 1,500 conversations monthly, 5 users and 1 channel (with rollover). Additional blocks can be purchased for $30 per 100 conversations. Add as many channels as you want-- message volume is aggregated across channels!
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Service Cloud
- Einstein 1
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on July 14, 2020
- Industries
- Consumer Goods
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
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