CommBox CX Platform

CommBox's customer experience platform enables you to manage customer communications across channels directly from the Salesforce interface,

Leverage omnichannel digital engagement, automation, generative AI, conversational AI chatbots – virtual assistants, outbound WhatsApp campaigns and BI reporting & analytics. With CommBox, brands can deploy AI rapidly and securely to streamline customer service tasks.

• Unified Inbox to manage all communications across all channels: WhatsApp, SMS, Messenger, Google Business, voice, social media. Auto-assign conversations, collaborate, view conversation history, seamlessly switch channels, and more.
• Voice integration with Amazon Connect – allowing agents to make outbound calls and receive incoming calls, record and save calls in Salesforce.
• AI chatbots – to offer customers complete self-service via messaging
• No-code workflow builder and automation rules to streamline tasks and conversations
• Generative AI – enrich chatbots with your knowledge base, improve agent responses and automate conversation summaries.

Campaigns - send personalized WhatsApp messages in a click Real-time dashboards & BI Analytics for enhanced decision-making