Ada
AI Agent for Customer Service
By AdaChat & Web Conferencing
- Rating
- 5.0
- Reviews
- 6
- Pricing
- Paid
- From $30,000 per company per year
- Listed since
- 2021
About Ada
Reduce operating expenses in customer service with an AI Agent
Ada's AI-native automation platform makes it easy for businesses to automatically resolve the most customer service inquiries with the least amount of effort.
Ada's AI Agent can automatically resolve up to 70% of customer service inquiries and represent as many as 50 full time employees, reducing operating expenses in customer service and empowering human agents to drive real business value.
Onboard on AI Agent in minutes using existing knowledge base content and instantly start resolving customer service inquiries. Equip your AI Agent to perform complex tasks by connecting to business systems and providing plain language instructions - just as you would for human agents.
Measure your AI Agent’s performance using Ada’s proprietary Automated Resolution measurement system. Understand and improve your AI Agent’s behavior with QA tools, AI-powered recommendations, and coaching capabilities for continuous improvement.
Build once and deploy your AI Agent across multiple languages and channels (including messaging, phone, email, social media) to maximize your automated resolutions and cost savings.
When needed, the AI Agent can connect the customer to a human agent in Salesforce.
Highlights
- ✅ Rapid time-to-value: onboard your AI Agent in minutes by connecting to your knowledge base and instantly start resolving customer service inquiries
- ✅ Extensibility: connect your AI Agent to your tech stack and empower it to perform complex tasks for maximum Automated Resolution
- ✅ Measuring success: track your AI Agent's performance with Ada's proprietary Automated Resolution measurement system
- ✅ Continuous improvement: teach your AI Agent to be a top-performer with QA tools, AI-powered recommendations, and coaching capabilities
- ✅ Scalability: manage your AI Agent in one instance, and deploy it across languages and channels including email, phone, messaging, and social media
- ✅ Seamless handoff: when needed, the AI Agent can connect the customer with a live human agent or create a case instead
- Companies that love Ada ✅ SaaS: ClickUp, Zoominfo, Monday, Mailchimp, Epos Now ✅ Fintech & Gaming: Square, GCash, Wealthsimple, GoFundMe, Fanatics, bet365 ✅ Ecomm & Retail: Dott, YETI, byte, FabFitFun, IPSY ✅ Travel: AirAsia, Busbud, Hopper
Screenshots
Image 1 of 5
Pricing
Paid, from $30,000 per company per year.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $30,000 per company | Yearly | 14 days |
Ada's pricing uses a consumption based model that includes economies of scale.
The publisher offers discounts.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 3, 2021
- Languages
- Arabic
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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