WorkIt!® Case Timer logo

WorkIt!® Case Timer

Automatic Handle Time Tracking for Lightning \ Classic

By CronSightsAgent Productivity

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Rating
4.9
Reviews
38
Pricing
Paid
From $15 per user per month
Listed since
2010

About WorkIt!® Case Timer

What organizations need to reduce handle time and optimize performance

Long wait times are the classic challenge for customer service. Handle Time Metrics gives your managers the metrics they need to identify bottlenecks by action, product, or case type, so you can deliver keenly targeted improvements for greater customer satisfaction.

Formerly known as WorkIt!, the new CronSights Handle Time Metrics app has complete Service Cloud console support, operates natively in Salesforce, and easily helps you understand where you need to act to improve your service desk’s handle times.

Updated features of version 4.0 include:

  • Full Service Cloud console support
  • Delayed timer start and override
  • Multitasking support with active browser or console tab tracking
  • New session-type management page
  • New session contexts, related record tracking, and flexible granularity controls

Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.

Highlights

  • Measure actual handle times spent by each user, on each action, working on every support case.
  • Identify the bottlenecks in your process, by tracking the actions, products, or case types that consume the most time, and the areas where you need to improve performance.
  • Deliver the metrics needed to make targeted improvements, such as extra training, new handling techniques, and better customer service scripts.

Screenshots and videos

WorkIt!® Case Timer screenshot 1

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Pricing

Paid, from $15 per user per month.

WorkIt!® Case Timer plans
PlanPriceBilled
CS Handle Time Yearly 140$140 per userYearly
CS Handle Time for Service Cloud Monthly One user subscription$15 per userMonthly

$15 per user/month with a month to month subscription. $140 per user/year with annual subscription. after a free full-featured and supported 30-day trial.

The publisher offers discounts.

Compatibility

Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Industries
  • Government
Languages
  • English

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