Telavox
Flow
By Telavox ABAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $1 per company per year
- Listed since
- 2021
About Telavox
Streamline your work environment and switch less between applications.
- Receive or make calls (including click to dial) inside Salesforce without needing to install a separate app.
- Create a contact, lead or account for a previously unknown caller based on incoming caller information with ease
- Complete softphone capabilities such as call transfer, mute, put on hold and more inside Salesforce.
- Log call activities during the call.
- Contact popup with related information displayed for both incoming and outgoing calls.
- Navigate to contact and related information with a single click.
- See colleagues´ line (presence) and profile status.
- Manage availability and queue membership.
- View live queue statistics, monitor current queue calls and view queue call history.
- View call history and listen to recorded calls and voicemails.
- Other integrations, such as bankId, queue caller id, custom URL-pop on answer and more work seamlessly inside Salesforce.
Requirements
- Read and write access is needed for the following standard objects: Account, Case, Contact, Lead, Task.
Highlights
- Excellent customer experience Telavox for Salesforce displays essential customer information before an interaction even begins, enabling a personalised and well informed customer interaction.
- Focus on the conversation With Telavox for Salesforce, agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.
- Efficient and empowered agents Telavox for Salesforce removes most of the mundane and error prone manual data entry required to keep data consistent and conversations coherent over time, offering a more efficient work day with less frustration.
Screenshots
Image 1 of 6
Pricing
Paid, from $1 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $1 per company | Yearly |
Requires a Flow-Account which is available for free. See https://addflow.com/en-gb/price/ and select your country for details.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 4, 2021
- Languages
- English
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