Talkdesk for Salesforce Voice
Cloud Contact Center | BYOT
By TalkdeskService
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $10 per user per month
- Listed since
- 2021
About Talkdesk for Salesforce Voice
Enhance customer experiences with an embedded voice and CRM integration
Talkdesk for Salesforce Voice (T4SV) integrates digital channels and CRM data with voice communications - all in one central view embedded within the Salesforce UI. Together, SCV and Talkdesk empower your agents to be more agile and productive while providing supervisors and admins with the oversight and insight necessary to deliver exceptional experiences for your customers.
Fully embedded within Salesforce Service all customer interactions while maintaining a consistent and familiar Salesforce experience - manage calls alongside digital conversations in omni-channel.
Optimize the customer journey Leverage Salesforce’s complete view of the customer coupled with call oversight and live transcriptions for improved insights, post-call coaching, agent onboarding and quality management.
Reliable call quality and connectivity Maintain uninterrupted connectivity with customers at all times. Furthermore, Talkdesk’s global reach ensures customers can always get to the right agent and the right time.
Highlights
- Embedded call controls and contact center functionality: Service calls alongside Salesforce digital conversations on a single pane of glass within Salesforce. Initiate blind and warm transfers to agents, ring groups, and external numbers.
- Unified Omni-channel routing: Trigger Salesforce Omni-channel flows from Talkdesk Studio to facilitate a unified routing strategy between voice interactions from Talkdesk and digital interactions from Salesforce.
- Empower agents with AI: Deliver better customer experiences in tandem with Salesforce Einstein Next Best Action, offering agents contextual recommendations during live interactions.
- Comprehensive real-time and smart reporting: Leverage recording, real-time transcription, live call monitoring, and post-call coaching with Salesforce Omni Supervisor to analyze and improve agent performance, directly embedded in Salesforce.
- Global reach and coverage: Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony no matter where you and your teams are located.
Screenshots
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Pricing
Paid, from $10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $10 per user | Monthly |
Requires Talkdesk license. Live Transcriptions is available (optionally, if enabled). Contact us for more details.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Industries
- Financial Services
- Healthcare & Life Sciences
- Retail
- Languages
- English
- French
- German
- Portuguese
- Spanish
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