High Volume Case Responder
By Stone CobraAgent Productivity
- Rating
- 4.8
- Reviews
- 12
- Pricing
- Paid
- From $50,000 per company, one time
- Listed since
- 2011
About High Volume Case Responder
rapid response email, email response management, email high volume
Turbocharge the Service Cloud!
Unified Communications View One glance at the Communication Timeline enables quick understanding of the case. Want more detail? Just click a pin in the Communication Timeline to read the email, web form submission, chat, case comments, phone call or other activities. Click the Audit View to see all communication, comments and activities in one page!
Rapid Response Email Management Designed for World Class Support centers, Rapid Response Email minimizes clicks, enables web 2.0 interactions, enhances power users with keyboard-driven commands, and decreases training time for new users.
Enhanced Email-to-Case Handling Go beyond standard Email-to-Case with discussion threading, automatic contact creation, complete support for high-volume email handing mode and closed case updates. Gain all of the advantages of Stone Cobra’s Email-to-Case while remaining fully compatible with legacy Email-to-Case data.
Highlights
- <b>Utilize the template and snippet libraries:</b> quickly reply to customer support emails and case submissions
- <b>Deep Knowledge Integration:</b> drag and drop KB article links into the body of the response or drop them as an auto-generated PDF attachment
- <b>Improve your metrics:</b> for customer satisfaction (C-Sat), first contact resolution (FCR), average case resolution time (MTTR), self-service success rate, and agent onboarding time-to-proficiency
Screenshots
Image 1 of 3
Pricing
Paid, from $50,000 per company, one time.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $50,000 per company | One time |
You asked for it, we listened! We now offer perpetual licensing. $50,000 minimum order (under 50 seats); over 50 seats, please contact Stone Cobra for pricing details and to get a demo of the full feature set offered in this application.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 24, 2010
- Languages
- Dutch
- English
- Finnish
- French
- German
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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