External Routing Connector for Genesys
By SoftphoneAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €15 per user per month
- Listed since
- 2018
About External Routing Connector for Genesys
External Routing Connector for Genesys PureEngage and PureCloud
The Softphone's External Routing Connector allows Salesforce chat, email and task routing through the Genesys routing engine (Orchestration Server or Universal Routing Server). This allows blending agents for both Salesforce and Genesys digital channels. With the Workspace Connector, the agent presence can be controlled by a single application (Genesys). This Connector allows a consistent and unified reporting on all the voice and digital channels (both for Salesforce and Genesys channels).
Highlights
- Salesforce Chat, Email, Case, Task enhanced routing capabilities through Genesys routing engine (workitems and third party channels)
- Agent presence controlled in a single place for both Salesforce and Genesys (when combined with Workspace Connector) Allowing a single Universal Routing Queue and blending media on a single agent (Salesforce and Genesys channels on the same agent).
- Unified reporting for all the channels (both Salesforce and Genesys).
Screenshots
Image 1 of 4
Pricing
Paid, from €15 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Connettore External Routing | €15 per user | Monthly |
Volume discount is applied above 100 users.
The publisher offers discounts.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 7, 2021
- Languages
- English
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