SmartConnect solution for Cisco Contact Center
CTI | AI NLP Omnichannel chat
By Maaz TechnologiesAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $15 per user per month
- Listed since
- 2022
About SmartConnect solution for Cisco Contact Center
Interactive High-Performance for Cisco Contact Centre | CTI | Omni-Channel
Maaz SmartConnect is powerful connector which streamlines contact handling by unifying all contact channels for the agents. This in turn makes the entire process incredibly efficient as the agent spends less time in switching between applications and can focus more on providing resolution to customers. Maaz Technologies works thoroughly with Salesforce to integrate unique capabilities enabling companies to increase productivity, enhance customer experience and make better decisions to grow companies to new heights and achieve unthinkable. Benefits:
- Replace screen switching with instinctual interface
- Make call handling process efficient by identifying callers, displaying their information in automatic screen pops
- Matching callers instantly with existing records and searching them when required dynamically
- OneClick solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console
- Smooth call transfers and conference call is also available with other agents and supervisors.
- AI NLP Omni-channel chat solution includes: Webchat, email, SMS, Facebook, Twitter, mobile and WhatsApp
- Advance Analytics and Reporting
Highlights
- SmartConnect solution has an instinctual interface where agents can handle voice, case, email and all omni-channel interactions seamlessly within Salesforce, eliminating the need of using multiple applications and thereby increasing teams' efficiency
- Helps in improving customer experience as it immediately recognizes inbound customers, reduces average handle time (AHT), streamlines case management, optimizes caller routing so that each customer is put in touch with the right agent every single time.
- Increases productivity by intelligently switching between omni-channels and Cisco connector. Few other features that are worth mentioning are: AI NLP Omnichannel Chat, converses in 40+ languages, Advanced Reporting and Analytics, automatic call logging
Screenshots
Image 1 of 11
Pricing
Paid, from $15 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $15 per user | Monthly |
Maaz Technologies Standard agent seat includes a pre-built Advanced CTI Connector and Omnichannel Solution. The one-time professional services for CTI implementation and Omnichannel deployment depends on specific customer requirements.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 16, 2022
- Languages
- English
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.