ServiceMax Engage

To improve the experience of their customers, service organizations are increasingly seeking to involve them in the service process. They do that by providing greater visibility into how service is being performed, and by giving their end users an active role in initiating and even performing minor repairs on their own. In turn, engaged end customers help improve the quality and completeness of asset data, contributing to productivity and equipment uptime for service providers and manufacturers.

In the same way a banking mobile app lets you review your assets and transactions to gain better insight into your finances, Engage allows your customers to be kept informed of service interventions, service history and asset data quality.

Service Outcomes

• Enhanced customer experience
• Increase recurring revenue
• Improve asset data quality and visibility
• Reduce call volume & number of work orders
• Strengthen omnichannel strategy

End Customer Benefits

• Control of their own service interactions
• Fast and easy remote support
• Mobile access to real-time asset and service information