Salesforce Order Management Process Exception Alerts in Slack

Connect Salesforce Order Management and Slack to quickly swarm and resolve order issues before they impact customer experience. Create alerts based on process exception criteria including priority, severity, and category. Then assign a Slack channel for your alerts to drive better alignment across internal teams.Each message contains process exception information, such as Order ID, Account Name, Process Exception category, and related object information to simplify resolution workflows. Messages also contain direct links to Salesforce Order Management objects, so with a single click, users can view more information and take appropriate action. Use this integration to help internal teams increase shopper CSAT, decrease case resolution time, and drive greater team alignment!