RingCentral Engage Digital
The omni-digital customer care platform
By RingCentral, IncAgent Productivity
- Rating
- 2.3
- Reviews
- 3
- Pricing
- Paid
- From €20 per seat per month
- Listed since
- 2018
About RingCentral Engage Digital
Delight your customers on all digital channels from within Salesforce
Omni-Digital customer care platform, RingCentral Engage Digital, connects digital channels (messaging, social, email, live-chat, in-app, communities, etc.), enabling you to offer the same experience across channels and better manage resources.
Profit from a unified interface to manage channels, auto-allocated messages to the right agent based on skills and language, contextualized suggestions for responses and supervisors can locate live stats to manage activity.
In the Engage Digital Salesforce App, customer identities are linked with transactional and conversational data. Agents can reply directly with a full view of profiles and chats. Plus custom live stats dashboards help you control your activity.
Highlights
- Respond to messages within Salesforce: Connect all your digital channels (messaging, social, email, live-chat, in-app, communities, etc.) to a single platform available within Salesforce so your agent no longer needs to switch between windows.
- Reconcile your customers' identities: Link a Salesforce customer ID with its digital identities to enjoy a 360° customer view with both transactional and conversational information.
- Display live statistics vital for your business: Create statistics dashboards with live data directly from RingCentral Engage Digital to supervise your activity, improve your KPI, allocate resources and delight customers on all channels.
Screenshots and videos
Pricing
Paid, from €20 per seat per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | €20 per seat | Monthly | 30 days |
Plus 2000€/ month/ organization
Compatibility
- Requires
- Sales Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 20, 2021
- Languages
- English
- French
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