Puzzel Agent Application

Puzzel provides your agents with all the tools they need to connect with customers and deliver exceptional service all within your Salesforce interface. Our wide array of modules can help you streamline workflows, boost productivity and meet your unique business needs:

• Callout
• Click-to-call
• Presence management
• Agent status control
• Intelligent routing
• Inbound screen pop-up
• Call Recording
• Silent Monitoring
• Statistics
• Real-time reporting
• Workforce Optimisation
• Speech analytics

Puzzel for Salesforce empowers your agents to deliver more engaging and personalised customer experiences. Each time a customer calls, Puzzel will automatically lookup their Salesforce customer record containing their contact information, activity history, case notes and status of open tickets.

Armed with the right information, your agents can respond more precisely to enquiries, improve first-call resolutions and take a more proactive customer service approach.

Contact Centre | Computer Telephony Integration (CTI) | Contact Center as a Service CCaaS | Software as a service SaaS | Call center | Call Centre | Automatic Call Distribution (ACD) | Multichannel