Proactive Service Intelligence with Data Cloud

Answer Key Business Questions

Which support cases are the highest priority at a glance? What website pages have a customer visited, how much have they spent (and on what types of services or products), their current and historic NPS and CSAT, and other key points in their journey? What was a customer doing or viewing on the website when they opened a case? How many cases has a customer opened and how quickly have they been resolved in the past? Who is my customer? (E.g., where do they live, how old are they, and how can I contact them?) How satisfied has this customer been with their past service experiences? How much has the customer spent with us, and on what, each month over the last six months?

Monitor and Improve KPIs

Number of cases by customer and speed of resolution Historic website activity by the customer, as well as key touchpoints Insight into historic customer purchases, as well as revenue generated by customer Case information such as customer website activity during case creation