Spring '21 Salesforce Community Management Package for Sites with Chatter
By Salesforce, Inc.Analytics
- Rating
- 2.8
- Reviews
- 48
- Pricing
- Free
- Listed since
- 2014
About Spring '21 Salesforce Community Management Package for Sites with Chatter
Dashboards, reports and actionable Insights for Salesforce Experience Sites
What's new? For Spring ’21, we added a dashboard and four reports related to question post response time. They let you know how long it takes for a question post to be answered and how long it takes for the post to have an answer marked as best. These metrics are helpful for determining when to increase service levels.
Questions? Contact customer support or visit the Trailblazer Community at http://sfdc.co/bA3wEb.
Highlights
- Use Insights to view, monitor, and act on site activity. Provided Insights pages: Adoption, Activity, Files, Groups, Moderation, Self-Service, and Topics.
- Dashboards provide trends and metrics about your site activity. Provided dashboards: Scorecard, Home, Overview, Activity, Groups, Members, Licenses Content, Custom Recommendations, Moderation, Q&A, Self-Service, Search Activity, and Topics.
- Chatter dashboards report on your internal organization’s Chatter usage. Provided dashboards: Overview, Adoption by Department, Files, Groups, Management, Q&A, Topics, and User. You can also report on Chatter edits.
Screenshots
Image 1 of 15
Pricing
Free.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 6, 2019
- Languages
- English
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