prairieFyre Contact Center Agent Desktop Application

Our contact center management solution provides sophisticated tools for measuring and managing contact center performance. Full-featured reporting and real-time monitoring capabilities help supervisors to streamline operations while improving the customer experience.

Agents are provided with up-to-the-second statistics so they always know the status of team members before they go on breaks or transfer calls. Real-time profiles with alarms configured alert agents to any service issues so they can immediately log in to assist.