Mavenoid
By MavenoidAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $300 per company per month
- Listed since
- 2022
About Mavenoid
AI-assisted product support for machines, devices and gadgets
What is Mavenoid? Mavenoid is the world’s #1 product support platform, combining self-service and live support in one. With Mavenoid, companies can effortlessly support their customers in every step of their journey— from installing to troubleshooting their products. Mavenoid is purpose-built for tech products, solving the tough problems that chatbots and help centers can’t.
How do Mavenoid & Salesforce work together? Mavenoid’s self-service solves repetitive requests before they reach your human support team. Humans will deal only with the tickets that really require their expertise. These tickets are automatically added in Salesforce with added context from Mavenoid— so your agents can spend time focusing on only the toughest support issues, and solve them faster.
Highlights
- Our product assistant (not chatbot) automates any support flow ✅ Automate troubleshooting— the cause of 78% of tickets ✅ Natural language processing diagnoses issues from users own words ✅ Teachable AI solves complex problems that chatbots can’t
- Live support & agent tools make your team better when called upon ✅ One-click video chat for face-to-face support ✅ AI-powered decision support helps agents solve issues, faster ✅ Agent dashboard optimized for technical product support
- Self-service + live support. Better together. ✅ Seamless escalation from the assistant to agents ✅ Smart feedback loops turn resolutions into leanings for both the AI and agents ✅ Detailed analytics provide insights across customer interactions
Screenshots
Image 1 of 7
Pricing
Paid, from $300 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $300 per company | Monthly |
Please select the right plan for your organization at https://www.mavenoid.com/en/pricing/
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 19, 2022
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.