KMS Lighthouse
Knowledge Management System | FAQs & Data Driven Scenarios
By KMS LighthouseAgent Productivity
- Rating
- 5.0
- Reviews
- 2
- Pricing
- Paid
- From $25 per user per month
- Listed since
- 2019
About KMS Lighthouse
KMS Lighthouse
KMS Lighthouse is a leading provider of the next-generation knowledge management solution. KMS Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centers to branches and stores, including easy integration to enhance existing and future self-service channels. KMS Lighthouse is the platform that brings clarity from within this vast sea of information so when a site visitor or caller asks your agent a question, KMS Lighthouse enables users to search all relevant data and instantly displays the concise and accurate answer.
Highlights
- IMPROVE CUSTOMER EXPERIENCE Reduce the amount of time it takes an agent to find an answer to a question and reply to the customer minimizing the interaction time.
- INCREASE FIRST INTERACTION RESOLUTION Lighthouse helps to provide consistent responses each time the same question is answered with a high quality of written responses, resulting in good customer experiences
- REDUCE ON-BOARDING TIME Build a confident staff able to become familiar with content quickly and with limited training ensuring the employees are able to effectively answer questions.
Screenshots and videos
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Pricing
Paid, from $25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $25 per user | Monthly |
KMS Lighthouse is priced on an annual basis per named user. Discounts are available for larger scale implementations.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 30, 2025
- Languages
- English
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