ILLUIN Voice Parser

🚀 PRODUCT

• ILLUIN Voice Parser analyses voice streams in real time and captures key data - dates, names, amounts, business objectives, next steps, - directly in Salesforce CRM
• It also asks questions and makes suggestions to improve the data collected and automate actions such as creating new Salesforce objects, generating emails, scheduling a meeting...

👩‍💻 USE CASES

• Sales teams: simply debrief your meetings by voice - in the car, at home, at work... - and Saleforce CRM gets filled in automatically with all the important data
• Call centers: ILLUIN Voice Parser captures all key data in the CRM during the calls, agents are freed from typing and focus more on the emotional aspect of the conversation

⚡ TECHNOLOGY

• We use state-of-the-art NLU (Natural Language Understanding) proprietary technology, multilingual and n°1 for French language
• Our API integrates with most speech-to-text, IVR and phone solutions on one side, and most business tools such as Salesforce on the other side

⚙️ SETUP

• We have pre-trained models for most usual CRM objects so there is no training time
• More data can be captured with rapid custom developments and few-shots training models