Escalation Management
By Salesforce LabsAgent Productivity
- Rating
- 3.2
- Reviews
- 5
- Pricing
- Free
- Listed since
- 2014
About Escalation Management
Manage escalations within your Salesforce instance
Components for the Escalations App:
1) 2 record types & page layouts a) One for ‘standard’ escalations b) One for ‘executive outreaches’ (escalations for the purpose of requesting an executive to reach out to the customer)
2) 66 custom fields
3) Custom report type for escalations
4) Custom user profile
- **NEW***
5) Global Escalations dashboard and a host of custom reports
Highlights
- As of Spring 2018, the app is now Lightning-ready!
Screenshots
Image 1 of 3
Pricing
Free.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 22, 2021
- Languages
- English
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