eGain for Salesforce
By eGain CorporationAgent Productivity
- Rating
- 4.0
- Reviews
- 3
- Pricing
- Paid
- From $249 per company per month
- Listed since
- 2014
About eGain for Salesforce
Delivers trusted answers and personalized guidance to agents
eGain for Salesforce integrates eGain’s award-winning AI, knowledge management, and customer engagement apps with Salesforce CRM, including the Salesforce Service Cloud. Infused with AI and analytics and embedded in Salesforce agent desktop, the eGain Knowledge Hub empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance, slashing training needs and ensuring compliance.
Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain. Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for personalized and contextual engagement.
Highlights
- eGain Knowledge Hub, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones.
- Industry leading features: • Comprehensive content management • Personalized knowledge access for agents • AI-powered conversational guidance • Best practices-embedded • Powerful knowledge analytics • Supports global, multilingual deployments
- Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/
Screenshots
Image 1 of 5
Pricing
Paid, from $249 per company per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $249 per company | Monthly | 30 days |
eGain support charges apply. Additionally, eGain product licenses are required to be purchased.
Compatibility
- Works with
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Languages
- Dutch
- English
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
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