EasyVista Self Help
Self-Service and Guided Knowledge for Agent Productivity
By EasyVistaAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $125 per user per month
- Listed since
- 2020
About EasyVista Self Help
Self-Service and Guided Knowledge
Additional benefits of integrating EasyVista Self Help with Salesforce Service Cloud include:
- Reduce Average Handle Time (AHT)
- Increase First Contact Resolution (FCR) by intelligently guiding Customer Service Agents
- Improve Quality of Services (QoS) by providing consistent case handling procedures
- Reduce Call Volume by 30% by leveraging a multichannel experience
- Decrease Customer Effort Score (CES) through a multichannel platform
- Accelerate agent onboarding and training time by up to 50%
- Reduce turnover and improve skills development
- Increase managers productivity and enable them to focus on more strategic initiatives
- Provide Just-in Time Training to agents
Highlights
- Improve Productivity and KPIs for customer service organizations Improve the key metrics (FCR, AHT, QoS, CES, NPS) that drive customer satisfaction with detailed procedures to enable agents to address customer issues quickly and easily.
- Simplify complex issues for Customer Service Agents with step-by-step procedures Provide Customer Service Agents with detailed instructions, leveraging contextual customer information, to help resolve issues and identify the next best action to take.
- Reduce Customer Service Agent Onboarding and Training Time Accelerate agent training and onboarding by up to 50% with guided learning that provides agents with detailed procedures and information at their finger tips.
Screenshots
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Pricing
Paid, from $125 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $125 per user | Monthly | 30 days |
Customers must purchase a minimum of 20 named users of EasyVista Self Help and the same number of users for the EasyVista Self Help Connector for Salesforce. Customers also have the option to purchase the EasyVista Service Bots as an additional option.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Languages
- English
- French
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