Deloitte Cloud4M for Manufacturing

This is an overview of Cloud4M capabilities :

BUYER

• Accessibility and collaboration around sales agreements
• Continuous support for the company’s purchases, existent agreements and service inquiries
• Rebates management accessibility
• Asset management tools, including spare parts availability

SALES REPRESENTATIVE

• Manage both new sales and run-rate business
• Built-in visit reporting to capture relevant data
• Full visibility into the sales agreement lifecycle and planned + actual order volumes
• Keep track of your biggest competitors

PRODUCT MANAGER

• Better visibility into ordering processes to meet demand
• Scale-up or down the production plan when responding to demand fluctuations

SERVICE EXPERT

• Be the main point of contact for the customer in case of questions or issues
• Find solutions or bring in the right technical experts
• Build great customer relationships through solution-oriented communication

FIELD SERVICE AGENT

• A straight-forward schedule, the correct tools and informational details on how to resolve issues in a timely-manner
• Simple appointment routing features and access to real-time stats, pushed to a mobile device