CronSights SLA & Lifecycle Metrics
Meet Every Customer Commitment
By CronSightsAgent Productivity
- Rating
- 5.0
- Reviews
- 6
- Pricing
- Paid
- From $7,200 per company per year
- Listed since
- 2010
About CronSights SLA & Lifecycle Metrics
What managers need to expose and solve SLA breaches
CronSights SLA & Lifecycle Metrics offers complete access to the entire lifecycle of every support case. It’s a powerful performance-measurement tool that operates natively in Salesforce, and helps you easily and precisely identify where and why SLA breaches occur and how to improve the workflow.
Every manager needs to know their service desk inside and out. CronSights SLA & Lifecycle Metrics exposes the entire support process and all of the stages in a case’s lifecycle. You get accessible data that you can easily analyze to improve performance. The app delivers vital lifecycle data, including:
- Resolution within SLA
- Business hours to First Response
- Total Resolution Time in business hours
- Time in each Status and Owner/Queue
- Longest delay in queue
- Transfer rate
What’s more, CronSights SLA & Lifecycle Metrics is not just for cases. Contact us to find out about its benefits for additional objects and features.
Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.
Highlights
- Measure changes, events, and durations in a support case’s lifecycle, including time in each queue and in each status, in total and during business hours.
- Identify the stages that take more time, leading to inefficiency and SLA breaches.
- Deliver better workflow to shorten your processes and stay ahead of internal and external commitments.
Screenshots
Pricing
Paid, from $7,200 per company per year.
| Plan | Price | Billed |
|---|---|---|
| CronSights-SLA-Y7200 | $7,200 per company | Yearly |
Free to try for 14 days. Please contact us for pricing details.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Languages
- English
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