Data Defender
Right to be Forgotten (GDPR Readiness)
By CloudX Solutions, LLC.Agent Productivity
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- From $4,800 per company per month
- Listed since
- 2021
About Data Defender
A Salesforce User's tool for fulfilling a GDPR Right to be Forgotten ask
Customers request agents or sales reps to remove records from their Salesforce system which may violate the customer's privacy concerns. This is the first feature of its kind to enable agents and reps to fulfill a customer's request to redact record(s).
Highlights
- Use Data Defender to manually search, retrieve and redact records with keywords requested by Customers to redact from the CRM. Retain information about who redacted which type of record and for what reason for historical reporting and context.
- Define your own regex or search term rules to automatically run on any inbound communication (Email Message, Social Posts, Chat Transcripts, Chatter and more) and highlight the inbound communication as a violation to your company's policies.
- Use the custom Data Defender Events object in Lightning Flows to update a record (escalate, etc.), send an outbound message and more when there is a violation event of particular interest.
Screenshots
Image 1 of 13
Pricing
Paid, from $4,800 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Data Defender | $4,800 per company | Monthly |
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 25, 2021
- Languages
- English
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