24sessions
Secure video calls & co-browsing for visual customer engagement
By 24sessions by MessagebirdAgent Productivity
- Rating
- 5.0
- Reviews
- 4
- Pricing
- Paid
- From €45 per user per month
- Listed since
- 2021
About 24sessions
Video interactions and co-browsing to add a face to your digital services
24sessions by Messagebird, a company with 800+ FTE and 8 offices globally, helps you to start:
Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging interactions to video
All right from your Salesforce platform - secure and enriched with co-browsing, CSAT tracking, recordings and AI.
Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform.
Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales.
WebRTC Audio and Video up to 20 participants, click to call so no downloads.
Professional Services services to make Video Customer Engagement a scalable part of your omnichannel strategy.
Highlights
- + Fits your workflows Instant video interactions with your customers Scheduled video interactions Escalate voice, chat or messaging to video + For use cases where human adds value Digital advice Remote sales Remote inspections Kiosk Support
- Industries: Universal Capabilities/Features: Click-to-video, Scheduled video call, Chat escalation Languages: English, Dutch, France, Spanish, Portuguese Attestations: GDPR, ISO 27001, NEN 7510, MiFID II, PCI - PEN-tested
- Features Enterprise-grade security Configure meeting types Customizable waiting room White Label per journey Choose recording settings & storage Customer review questions to track NPS Custom redirects AI-powered Speech Analysis & goal tracking
Screenshots and videos
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Pricing
Paid, from €45 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €45 per user | Monthly |
24sessions is offering named user licenses, incl. SLA. Based on volume and contract term discounts are applicable. Besides user pricing you have to keep in mind the Customer Success Adoption (user&project guidance) and the setup & configuration costs.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 16, 2021
- Languages
- Dutch
- English
- French
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