Value Analytics

After a rollout of a whole new implementation, or a deployment after a particular sprint, CIOs, business analysts, product owners, admins, developers often ask the question:

What are our users doing after they log in?

But the real question to ask is:

Are they doing what we expect them to do?

Your expectation is based on your business value map, which is supported by all the cool features that Salesforce provides, the customisations that you have built and deployed as a business. Value Analytics leverages Event Monitoring event logs and simple CRM data to give insights into what users interact with: apps, objects, standard UI components, rows of data, custom code, and, how those interactions correlate with the expected outcomes: Are your top performing Sales teams leveraging Path, or is it only used by new hires? Are your Service teams closing cases quicker because of those amazing Quick Actions you added to the page, or are they mass editing in list views?

By framing the adoption of your implementation with a business KPI in mind, Value Analytics will help you make sense of what's important to users, what needs to be improved, and what could be removed.