Unaric Guide (Train)

Highlights

• TRACK - See how users engage with pages, features, and flows in real time identify friction points and measure adoption.
• ALERT - Send in-app prompts and targeted messages to guide users, flag updates, or prevent errors before they happen.
• TRAIN - Deliver contextual help and walkthroughs exactly when and where users need it - no wasted time searching for information
• Smarter Onboarding & Training - Streamline onboarding with contextual in-app guidance. Deliver help exactly when users need it, track engagement, and save hundreds of training hours per year.
• Support Customers, Partners, and Employees across Experience Cloud and Salesforce Mobile. Reduce support requests and measure engagement with ease.
• Sales Enablement in the Flow of Work - Link to key resources from anywhere - SharePoint, Google Drive, LMS, and more. Surface sales content when and where it's needed to keep teams focused on revenue.
• Agentforce, Salesforce Flows, ChatGPT and Einstein Enabled - Monitor user engagement, whilst capturing well structured data on content and app usage, user sentiment and feedback to feed your AI models and next best actions.
• Salesforce-certified and reviewed. No browser extensions or data extraction - everything runs securely within your Org for maximum trust and control. Unaric Guide (Train) was previously called Improved Help.
• Install in minutes. Use built-in ‘Help for Help’ to guide setup and configuration. See immediate value - no code, no risk, all insight.