Facebook & Instagram Social Store Connector for OMS
By TryzensSales Methodologies
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- Not rated yet
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- Pricing
- Paid
- From $1,500 per brand / social store per year
- Listed since
- 2021
About Facebook & Instagram Social Store Connector for OMS
Manage customer orders and stock for social stores with OMS
- Single view of orders across all channels : Orders placed through Facebook/Instagram In-App Checkout are ingested into Salesforce OMS to maintain a single repository of orders across all channels. The origin of order is marked to enable better reporting and service.
- Customer account linking feature to create a single customer view: When an order placed through Facebook or Instagram is ingested in to OMS, the email ID of the customer is linked with any pre-existing record in Commerce Cloud and /or OMS to enable a full customer order history across social and eCommerce channels.
- Order is processed in Salesforce OMS using the standard processing workflow: Order status updates are sent to Facebook/Instagram including updates for Shipped Order (with tracking information), Returned /Part returned, Cancelled / part cancelled. The order is reconciled & invoice generated in OMS based on the update from the social store on payment capture & payouts to merchant (Facebook/Instagram handles payment capture/notification back to the customers.
- Monitoring & alerting around the batch processing can be enabled to keep your team up to date with changes & enhance service levels.
Highlights
- Enable seamless sales through Facebook & Instagram In-App checkouts. Social storefronts are a growing engagement platform, so tracking and enabling customer purchases can enrich experience and maximise lifetime value whilst improving service quality
- Connect Salesforce OMS & manage stock with ease Streamline & automate order management functionality and history to enhance service operations and customer insight. Product, catalogue and order management functions become more efficient to execute.
- Recognise your customer on Social stores When a customer purchases through a social store, on receipt of a transaction in OMS, Salesforce will identify and match with an existing customer identity record (if one exists) or create a new record.
Screenshots
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Pricing
Paid, from $1,500 per brand / social store per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $1,500 per brand / social store | Yearly |
-Any subsequent upgrades/releases to a specific OMS Social Channel Connector is available via a maintenance contract. -Service options (eg SFCC integration) are billed on a Time and Materials basis, unless offered as a packaged price from time to time.
The publisher offers discounts.
Compatibility
- Works with
- B2B Commerce Cloud
- B2C Commerce Cloud
- Requires
- Commerce Cloud Order Management
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 4, 2021
- Languages
- English
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