NPS, CSAT & VOC Surveys
AI-Powered Customer Experience for Salesforce
By SalesHub, LLCSurveys
- Rating
- 5.0
- Reviews
- 6
- Pricing
- Paid
- From $3,500 per company per year
- Listed since
- 2019
About NPS, CSAT & VOC Surveys
Hire an AI agent to run your CX - 100% native, 95% less than Qualtrics
Our NPS and Customer Experience (CX 360) solution helps businesses measure and improve customer satisfaction through custom surveys. The powerful, intuitive platform allows you to create any type of survey or form to collect valuable data, analyze responses, and drive actionable insights for better decision-making.
Key Features: Custom Survey Builder: Design surveys, feedback forms, or polls tailored to your specific needs. Seamless Salesforce Integration: Directly sync survey responses with Salesforce to track customer sentiment and take action in real-time. Advanced Analytics: Gain insights from collected data with powerful analysis tools to identify trends and areas for improvement. Automated Follow-ups: Trigger follow-up surveys based on customer interactions, ensuring timely responses. CX 360: Get a holistic view of customer experience across touchpoints, helping to improve service delivery and customer relationships.
This solution is ideal for businesses seeking to improve customer service, optimize experience management, and drive customer loyalty by continuously measuring and acting on NPS and CX data.
Highlights
- ✓ Auto-trigger NPS, CSAT & CES from Case Close, Opp Won, Onboarding, or any Salesforce event
- ✓ Save up to 95% vs. Qualtrics & Medallia — enterprise Voice of Customer at a fraction of the cost
- ✓ CX360 real-time dashboard: response rates, loyalty trends, loop closure rates — by rep, team, and region
- ✓ Customer, Employee & Partner listening from one platform — NPS, CSAT, CES, and custom feedback
- ✓ GDPR/CCPA compliant — data stays in Salesforce. Zero third-party data transfer.
- ✓ AI agents classify every response: Detractors → P1 Case. Promoters → review request. Passives → 30-day nurture.
- ✓ 100% Salesforce-native — responses map to Account, Contact, Case, Opportunity. Your data never leaves SF.
- ✓ 70+ pre-built survey forms + 40+ branded email templates. Send your first NPS survey in 10 minutes.
- ✓ 15+ question types, conditional logic, skip patterns, no-code survey builder
Screenshots and videos
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Pricing
Paid, from $3,500 per company per year.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| CX Lite | $3,500 per company | Yearly | 7 days |
| CX Pro | $8,500 per company | Yearly | 7 days |
| CX360 Insights | $16,000 per company | Yearly | 7 days |
CX Lite $3,500/year CX Pro $8,500/year CX360 Insights $16,000/year starting All plans include platform support and maintenance. Discounts available for nonprofits and multi-year agreements. Contact SalesHub for enterprise pricing.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Requires
- Sales Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on July 31, 2025
- Industries
- Financial Services
- Healthcare & Life Sciences
- Professional Services
- Languages
- English
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