Medallia Sales & Service Experience for Salesforce
By Medallia, Inc.Surveys
- Rating
- 4.8
- Reviews
- 16
- Pricing
- Paid
- From $10,000 per company per year
- Listed since
- 2014
About Medallia Sales & Service Experience for Salesforce
Embed the voice of the customer in your CRM
The Medallia Experience Cloud is a customer experience (CX) management platform, which brings together the most comprehensive set of capabilities for collecting voice-of-customer feedback, analyzing the results and bringing insights to employees for customer-centric action.
With the Medallia Experience Cloud Integration application, this outside-in view of the customer can be unified with Salesforce data to ensure that employees are aligned with customers, drive higher customer loyalty, and improve business outcomes.
Highlights
- Gain a complete view of customers: integrate feedback data and analytics with Salesforce data, so your customer-facing teams have a more accurate understanding of their account relationships.
- Trigger feedback surveys with ease: automatically initiate requests for experience feedback across the customer journey — from important moments in a sales cycle to relationship activities and touchpoints.
- Streamline workflows to close the loop: accelerate follow up with detractors to show them you value their input, and use customer feedback for collaboration to continually improve relationships.
Screenshots and videos
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Pricing
Paid, from $10,000 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $10,000 per company | Yearly |
There is a tiered license fee to use this app and you will need both Salesforce API permissions and a Medallia license. To learn more contact: engage@medallia.com
The publisher offers discounts.
Compatibility
- Works with
- Government Cloud
- Requires
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Health Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on January 8, 2025
- Industries
- Healthcare & Life Sciences
- Financial Services
- Languages
- English
- French
- German
- Italian
- Spanish
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