QuestionPro Surveys

The QuestionPro - Salesforce integration creates a consistent interface between your QuestionPro survey data and your database of Salesforce.com leads, contacts and opportunities.

The QuestionPro - Salesforce integration effectively gives you the ability to seamlessly integrate online survey responses with your Salesforce database. For example, the data collected via a follow-up customer satisfaction survey could automatically be appended to a custom field on a case called satisfaction. With the addition of this information, you could produce satisfaction reports in Salesforce segmented by account representative, location, product, etc.

Collecting feedback effectively closes the loop of Customer Relationship Management. By surveying customers, you've bridged a critical gap in CRM by adding customer satisfaction to your list of CRM data points.

Advanced analytics can help drill-down to factors that affect customer experience and hence, customer satisfaction.

For Salesforce integration, users will need a paid QuestionPro license (https://www.questionpro.com/pricing). For any queries, please get in touch with us.