nps.today

Highlights

• Automated Customer Experience Measurement Automate Salesforce Net Promoter Score measurement from key customer touchpoints. Trigger surveys from cases, opportunities, flows, chat, messaging, or other Salesforce events — then sync every response back
• In-App Customer Feedback Collection Collect feedback where the customer interaction happens. Use in app NPS survey flows, embedded links, email, SMS, chat, or messaging — and connect responses to the right Contact, Account, or Case in Salesforce.
• Fast Salesforce-Integrated Survey Builder Launch branded NPS, CSAT, and CES surveys fast with a flexible nps survey tool that integrates with Salesforce workflows, triggers, and customer data. A strong alternative for teams comparing a Salesforce nat
• Real-Time NPS Analytics & Insights Turn responses into real-time insights with NPS tools for dashboards, reports, BI, and AI-supported analysis. Track trends, spot churn risks, and understand what drives promoters, passives, and detractors.
• Unified Customer Pulse in Salesforce Bring feedback from the entire customer journey and every source together in one Customer Pulse inside Salesforce. nps.today connects surveys, triggers, reminders, responses, and follow-up workflows in one survey
• Continuous CSAT Tracking in Salesforce Measure Salesforce CSAT after support cases, onboarding, service interactions, deliveries, or other key journey moments. Sync satisfaction scores back into Salesforce so teams can act while the experience is sti
• Cross-Customer Journey Feedback Analysis Connect Net Promoter Score Salesforce data with feedback from every stage of the customer journey. Compare NPS, CSAT, and CES across teams, channels, and lifecycle moments to improve CX continuously.