InMoment (formerly Wootric)
NPS • CSAT • CES Customer Surveys for Salesforce
By InMoment (formerly Wootric) | NPS CSAT CES customer surveys in SalesforceSurveys
- Rating
- 4.6
- Reviews
- 11
- Pricing
- Paid
- From $1 per company per year
- Listed since
- 2017
About InMoment (formerly Wootric)
Customer Feedback Management for Salesforce
SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend
ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers
ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions.
Let us help you win customers for life.
https://inmoment.com/digital-customer-experience-software/
Highlights
- InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
- See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
- Trigger surveys on any Salesforce object using workflows. For example, trigger a CSAT survey after support case closure, an NPS survey 60 days before renewal, or a CES survey at the end of onboarding.
Screenshots
Image 1 of 10
Pricing
Paid, from $1 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $1 per company | Yearly |
To request pricing for an InMoment plan that will enable you to push data to Salesforce and trigger surveys using workflows, please visit https://inmoment.com or email sales@wootric.com.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Languages
- English
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