GrowPromoter 100% native solution

NPS is a proven indicator for profitable growth. The metric is based upon the ultimate question: “How likely are you to recommend our company to a friend, family or colleague?”. For CES is based to what extend do you agree or disagree with the following statement; The company made it easy for me to handle my issue on a scale 1-7.

In the NPS questionnaire there is follow-up model on scores of 0 to 6. An e-mail is sent to the responsible employee and immediately corrective actions can be taken towards the customer. After the follow up another questionnaire is sent to measure the effect. Based on research over 50% of the cases the score improves and a detractor becomes a passive or promoter. Thanks to the ultra short questionnaire it only takes your customers 2 minutes to fill out the form. The intelligent set up provides a direct and clear insight in the reasons for recommendation. The application will allow users to do in-depth analysis on customer segmentation, employees or product groups. A full 360 degree on your accounts and contacts is available and in this way you can manage churn actively and allow your marketeers to create more opportunities for up-and cross selling.