Einstein Case Classification Value
By Salesforce LabsAnalytics
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Free
- Listed since
- 2021
About Einstein Case Classification Value
View Savings at a Glance with the Case Classification Value Dashboard
Gain insight into your classification model with a comprehensive dashboard. Configure the dashboard to match your Einstein Case Classification setup, plug in your case cost assumptions, and analyze up to four business dimensions. Identify Einstein’s strengths, quantify your productivity gains, and spot trouble areas to improve.
Highlights
- Quickly build and review reports and visualizations of case classification’s business value, KPIs, and exclusive analytics.
- Use your case data and classification performance metrics to measure the accuracy of recommendations surfaced by Einstein Case Classification.
- Track the impact of Einstein Case Classification on your cases’ Average Handle Time.
Screenshots
Image 1 of 4
Pricing
Free.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 13, 2023
- Languages
- English
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