CustomerGauge

CustomerGauge is an all-in-one CX management platform built for B2B companies. Build and distribute NPS surveys quickly; Link feedback to revenue and operational data; Tackle churn and drive account size growth. Sync in real-time with Salesforce to give your sales team 360 visibility into their Account’s Experience.

With CustomerGauge, you can:

• Arm account managers with voice of customer insights so they build better relationships.
• Discover which accounts are at-risk of churning so you can mobilize teams around them.
• Identify highly engaged customer champions to drive referral and upsell opportunities.

Key features of the platform:

• Run multi-stakeholder relational and transactional NPS surveys.
• Increase customer engagement with high-response rate survey best practices.
• Set close the loop targets and monitor their status.
• Link NPS scores to revenue data to prioritize CX projects that matter most.
• Analyze feedback automatically with sentiment and text analysis.
• Pull customer engagement data from every touchpoint into one place.
• Track how much revenue your NPS program adds to the bottom-line.