CSAT.AI
By NavedasAnalytics
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $20 per user per month
- Listed since
- 2021
About CSAT.AI
Train agents, review interactions and dig deep into your CX!
CSAT.AI automates QA, analyzing 100% of text, email and chat interactions. Without spreadsheets or manual entry, managers have comprehensive data to guide decisions. In the moment feedback helps agents stay on track and continuously improve!
CSAT.AI measures if the customer’s questions were answered, how empathetic was your agent and the customer’s sentiment to predict a CSAT score without pesky surveys, all in real time.
- Customizable rubric
- Real time Scorecards
- Get feedback immediately
- Easy to use dashboard
- Generate and export reports
- See changes in trends (delivery, subscription etc.)
- Quality Audit all agents automatically
- Sign-up without a credit card
CSAT.AI, most customers don’t leave feedback, they just leave - we help you provide an experience they’ll come back to.
Highlights
- First Contact Resolution Rate: 85% (or higher)
- Increase CSAT Score by: up to 21%
- Reduce QA and Agent Training Costs: up to 50%
Screenshots
Image 1 of 10
Pricing
Paid, from $20 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $20 per user | Monthly |
- Lite (Free) - For teams getting started with automated QA. - Pro ($20/- per user, per month) - For teams that need to create a robust QA/CX process with self-training. - Enterprise (Let's talk) For more visit https://www.csat.ai/pricing
The publisher offers discounts.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 17, 2021
- Languages
- English
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