b+s Connects for Cisco Contact Center
omnichannel | CTI | Sales Engagement
By Bucher + SuterAdmin & Developer Tools
- Rating
- 4.9
- Reviews
- 36
- Pricing
- Paid
- From $35 per user per month
- Listed since
- 2012
About b+s Connects for Cisco Contact Center
Omni-Channel CTI integration for Cisco Contact (CCE and CCX)
Placing interaction and agent state control inside of Salesforce streamlines contact handling and means that agents won’t constantly have to spend time tabbing back and forth between applications when searching for information—fast service means happy customers.
Easy to configure, and even easier to use, this transparent and powerful CTI solution is simply the smart choice when selecting a Salesforce connector.
This responsive, interactive tool showcases our Salesforce connector like never before: https://www.bucher-suter.com/interactive-salesforce/
Highlights
- Agents can manage voice, case, email, and omni-channel interactions, all within the CRM.
- Seamless Open CTI integration with the Salesforce GUI streamlines agent workflow by creating a “single pane of glass.”
- Optimized caller routing configurable through user-defined rules designed to ensure customers are put in touch with the right agent, right away, every time.
- Support for real-time WCCAI transcription that empowers Salesforce Einstein and improves agent efficiency and accountability.
- Salesforce Sales Engagement (formerly High Velocity Sales) ready.
- Cisco Mobile Agent ready.
Screenshots
Image 1 of 8
Pricing
Paid, from $35 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $35 per user | Monthly |
Actual connector pricing and discounts are dependent on deployment model and license volume. Please contact Bucher + Suter or your local Cisco reseller for a price, quotation and demonstration.
The publisher offers discounts.
Compatibility
- Works with
- Financial Services Cloud
- Health Cloud
- Government Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 30, 2025
- Industries
- Horizontal Product
- Languages
- English
- German
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