XSELL Agent Experience
By XSELL TechnologiesProductivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $1 per user per month
- Listed since
- 2022
About XSELL Agent Experience
AI-Powered Solution Amplifies Top Performing Agent Outcomes, At Scale
Conversational AI fails because human communications are layered with emotion and subtlety. We believe it is imperative to bring real people into the conversation to achieve what technology alone cannot, blending machine predictability with human authenticity. This human-in-the-loop approach is what makes XSELL different.
XSELL Agent Experience melds the best of AI technology with human authenticity, is backed by well-funded equity partners and is chosen by Fortune 50 companies. The reason why is simple. We know how to learn and replicate the behaviors of the best agents, amplify them at scale to every agent and drive game-changing outcomes.
XSELL Technologies was founded on the belief that the behaviors of the very best sales agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Through patented AI technology, XSELL empowers customers to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and drive meaningful improvements in sales conversions, agent satisfaction and the overall customer experience.
Highlights
- Real-time, AI-driven coaching for both voice and chat, providing guided recommendations and decision support to coach agents through successful customer interactions, end-to-end, supporting sales and service use cases
- XSELL customers report average NPS increases of 8-21%, while decreasing Average Handle Time (AHT) by 5-15% and increasing Speed to Proficiency by 30-50% -- and with XSELL, First Contact Resolution (FCR) increases by an average of 5-10%
- XSELL is known for our results – driving increases in sales conversion rates by an average of 20% and increases in Cross-Sell/Upsell Conversion of 5-20%
Screenshots
Image 1 of 4
Pricing
Paid, from $1 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $1 per user | Monthly |
XSELL's pricing varies depending on the use case and approach and is not priced at $1 per unit. Please contact XSELL Technologies for pricing. Please contact sales@xselltechnologies.com for further information.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Revenue Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 31, 2022
- Industries
- Agriculture & Mining
- Automotive
- Consumer Goods
- Languages
- English
More Productivity apps
The most reviewed Productivity apps on the AppExchange, to compare before you choose.