Tulip Clienteling for Salesforce

Armed with valuable customer insights, store associates use Tulip Retail Clienteling App to send personalized messages to their key customers and deliver a one-to-one experience that surpasses the expectations of today’s shopper.

The app can be used shoulder-to-shoulder with a customer to support an intimate in-store experience or as a communication tool to interact with customers when they are not in the store. Tulip Clienteling enables sales associates to establish long-term relationships with their key customers by giving them access to insights like customer preferences, past interactions, and recent purchases. Customer communications via email and SMS are monitored and recorded in a customer’s profile maximizing the effectiveness of outreach.

The app includes a 360° view of all customer information, including order history, black book management, follow-up management, email and SMS messaging.