WFM Adapter for Salesforce
NICE | Aspect | Verint | Calabrio WFM Integration
By TTEC Digital, LLCIntegration
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $8.5 per user per month
- Listed since
- 2021
About WFM Adapter for Salesforce
Effortlessly Sync Salesforce Data with Your Workforce Management System
The WFM Adapter for Salesforce is a cloud-based solution that seamlessly integrates Salesforce interaction data into the historical and real-time formats required by leading workforce management (WFM) systems.
Compatible with Aspect, NICE (IEX), Verint, and Calabrio, it supports Salesforce Service Cloud Cases and Chats via Omni-Channel. The adapter delivers real-time agent state changes and queue metrics at regular intervals, while its intuitive, configurable UI enables quick setup and easy adjustments.
Highlights
- Enhanced Efficiency - Reliable RTA and Historical Data for Accurate Workforce Forecasting
- Cost Effective - Flexible and Scalable solution that requires no infrastructure or development costs
- Quick setup - Our prebuilt solution can be deployed in as little as 2 weeks
Screenshots
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Pricing
Paid, from $8.5 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $8.5 per user | Monthly |
Includes 24x7 Support and Maintenance. Setup fee starts from $ 13,000 USD. Contact us at marketing-alerts@ttecdigital.com to jumpstart your implementation.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 18, 2021
- Languages
- English
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