360 Textolic

Highlights

• One Platform for Every Customer Touchpoint Get AI-powered customer messaging at a fraction of the Salesforce price. 360 Textolic pairs 1 Salesforce platform license with an AI SMS app, WhatsApp, Viber, voicemail, 11+ channels, and Open CTI calling.
• AI-powered One-on-One Conversations Connect one-on-one with AI Messaging, Two-Way SMS, two-way texting, and WhatsApp Messaging to engage leads. Give every conversation a personal touch while keeping communication organized, timely, and easy to manage.
• Target Millions with Bulk Messaging Reach millions with bulk SMS, mass text messaging, and marketing SMS campaigns for high-volume outreach across Salesforce Standard and Custom objects. Send personalized messages at scale for promotions and updates.
• AI-Driven Drip Campaigns Turn follow-ups into smarter journeys with AI-powered SMS, WhatsApp, and multichannel drip campaigns. Create timely, personalized text sequences that automate lead follow-up and nurture customers without manual planning.
• No-Code SMS & Flow Automation Automate customer communication without complex coding. Use SMS automation, messaging automation, and Flow SMS automation to trigger timely texts, SMS alerts, and SMS notifications on record updates and workflows.
• AI-Backed Compliance Mechanism Keep customer messaging compliant with AI-powered compliance monitoring and intent-based opt-outs. Automate safeguards across SMS, WhatsApp, and other channels while supporting responsible business SMS marketing.
• Inbound / Outbound Calls with Voice Agent Let an AI Voice Agent handle routine calls, answer queries, and support inbound / outbound calling. Combine AI voice, CTI telephony, power dialer, and a structured call center experience for efficient calls.
• AI Call Transcription and Coaching Turn every call into customer insight with AI call transcription and coaching. Capture conversations, review transcripts, and help call center agents improve with actionable guidance during and after calls.
• AI Text and Call Language Translation Break language barriers with AI-powered real-time translation for text messaging and calling. Communicate with customers in their preferred language across SMS, WhatsApp, voice, and more.