ServiceDesk+ Premium

ServiceDesk+ Premium is an application specially tailored for users or companies who wants to effectively provide customer support implementation. It makes the job easier and productive for case agents through an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup.

Features:

• Have better support to customers with low operating costs and improve the monitoring process of activities related to a specific case.
• Have real-time analysis and reporting through the tool
• Own an interface where users can add their comments in a well-structured manner using defined email templates.
• Be able to view past case comments that can be sent to users as a history. Users can view the public, private & draft comments by using our page layout components.
• Be able to bulk close & merge the cases in a more advanced way through our Close & Merge list view buttons.

Amplify Case Management Productivity & Boost Customer Satisfaction with ServiceDesk+ Premium by Micronetbd!